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Distress Load

Preventing compromises to food safety

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Contact Us

Please fill out the contact form below to find out more information or report a distressed load
One of our team will get back to you with speed and provide a liaison service between all involved parties

Shipping Containers Lifted Shipping Container
Boxes on a pallet


A distressed load is where food safety may have been compromised. This can be anything from pallets moving in transit, to incorrect temperature or clandestine infiltration.

Our experience shows that at least 85% of the load can be recovered in most cases, even when clandestine infiltration is involved. The damaged goods are identified, quarantined and disposed of in a way that protects your brand integrity, maintains food safety and prevents your customers and workforce being exposed to unsafe products.

There is often a risk of cross contamination – this is a particularly significant risk if the load is not assessed and handled in a secure, approved and isolated environment – away from all other goods and handled by staff that are (a) trained and experienced in such matters and (b) properly equipped to avoid risk to their health.

Our distressed load service has developed over 15 years with an increasing number of food businesses, international hauliers and insurers relying on Oakland to prevent significant loss or reputation damage.

Any situation arising from a load which could potentially end up incurring huge losses and associated costs, can be dealt with onsite at our BRC accredited, EHO approved premises in Redditch.

Find out more with our dedicated micro-site: www.contaminatedload.com

Or call : +44 (0) 333 014 2850

Types of Distressed Load:

  • Contact from person or persons gaining unauthorised access to the load-clandestine infiltration
  • Damage through pallets collapsing or pallets in need of restocking due to movement in transit
  • Temperature abuse
  • Labelling errors
  • Pest Infestation

Benefits of using our service:

  • Average recovery rate of 85% per load
  • Fully certified destruction of contaminated stock
  • Confidentiality
  • Fully traceable
  • Detailed report
  • BRC accredited facility
  • Mitigate potential loss of whole load
  • Stock availability
  • EHO Worcester Regulatory Services approved
  • Trusted by major loss adjusters and insurance companies
  • Border Force accredited company


“As surveyors representing Insurance Underwriters, we have used the expertise of Oakland International in regard to contamination of goods as a result of the trailers being accessed by clandestine’s. The work undertaken by the Oakland International Ltd staff has always been to the highest standards and has resulted in minimizing the loss of goods and we have no hesitation in recommending the services of Oakland”. Howard Ray - ABACS Surveyor For International Surveyors & Adjusters